MINISTRY OF HOUSING

MINISTRY OF HOUSING REPLIED on 6 DECEMBER 2024.

IT IS INSULTING; THEY ARE CLEARLY STATING I’M A CONFUSED & A MISTAKEN WOMAN!

Below are the emails and attachments I sent to Labour Party; Ministry of Housing, Mayor of London, Mayor of Hackney and their LabourCllrs on 1 & 8 November 2024... After winning a two year court case against landlord and flat agent in September 2023, Hackney Council and landlord made my life unbearable + Mayor of Hackney Caroline Woodley booked me without my consent to a psychiatrist specialised in psychosis and schizophrenia for menopaused & deaf women (I’m menopaused and deaf); following a year of 0 actions from my borough and serious illegal or corruption (I am not sure how to articulate the misconducts of benefits officers and co in Hackney!), I was hoping someone would see the serious problems as I linked my emails to my rogue landlord – what is in [ ] are not in emails, just some random comments:

email from 1 november 2024 + attachments

email from 8 november 2024 + attachments

6 December 2024

Ms Sybille Castellaine [as below, my surname is Castelain]

sybillecastelain@yahoo.co.uk

Dear Ms Castellaine,

Thank you for your email dated 11 November 2024 [first email was sent 1 November 2024; second one on 8 November 2024] regarding your privately rented property.

The Department is unfortunately unable to comment on, or intervene in, individual cases [I was actually reporting about the malfunctions of Hackney Council hoping Ministry of Housing would act directly to them!] , however I trust the below information may be of use.

I can see from your email that you are unhappy with the service you have received from a number of providers [all from Hackney Council, Hackney Mayor, Hackney Councillors] – including your landlord [interestingly, he is the one they noticed], although it seems you are already engaged with your local authority in that instance [far too many times for far too long, they do nothing which is why I took the trouble to contact Ministry of Housing and London Mayor].

In order to make a complaint about your local authority’s treatment of your case against your

landlord, you should contact them in the first instance – either via email (complaints@hackney.gov.uk) [basically, the writer of this email assumes I’m super dumb: this is so corrupt that staff in Hackney Council investigates on themselves!], by phone (020 8356 3770) or in writing (Hackney Town Hall, Mare Street, Hackney, E8 1EA) [Just in case I don’t know where I live]. If you remain dissatisfied at the end of their internal process, you

should contact the Local Government and Social Care Ombudsman. You can do this online

(www.lgo.org.uk), by phone (0300 061 0614) or in writing (Local Government and Social Care

Ombudsman, PO Box 4771, Coventry, CV4 0EH).

Regarding your correspondence with the Department for Work and Pensions, it is true [sweetie, Jennifer Wynter worked for DWP for years before working for Hackney Council for decades; JW has many contacts + she has harassed me and suspended my benefits for 0 reasons far too often over the past two years!] that every year a sample of benefit claims is randomly [This no random, this is harassment: almost every week, JW contacts me] or selected from DWP’s administrative systems to combat fraud or error. In 2022-23 for example, this was 13,600 or around 0.06% of all claims. [Go combat fraud against millionaires! I don’t give a damn about that info!]

Claimants are asked to provide evidence such as identity documents and bank account details as part of the review, to determine whether the amount awarded is correct. [I can read their letters, why repeat?]

If you are dissatisfied with the service you received as part of this review process, you can

complain online (makeacomplaint.dwp.gov.uk), by phone (0800 328 5644) or in writing

(DWP Complaints, Post Handling Site B, Wolverhampton, WV99 2GY). The Department will not

field complaints around Government policy in general, however, nor anything subject to ongoing

legal proceedings. [the writer has totally dismissed the main point by DARVOing me / people on benefits]

Finally, regarding your tenancy, you should speak to your landlord [the writer is on a piss-take journey!] if you do not wish to remain in the property for the extended period organised by your local authority. Please also continue to report any damp or mould to your landlord as well, although you should also ensure you fulfil any terms agreed in your tenancy contract such as maintaining adequate ventilation in the bathroom.

Thank you again for taking the time to write to us.

Yours sincerely,

Exxxxxxe

Correspondence Unit

END OF EMAIL

Some Tweets below showing how Labour CLLRs really don’t care about HOUSING; some residents – like me- are threatened:

9 July 2024 @Paul_Convery - Islington Councillor; Labour since 1973: In Islington, Labour re-gained control of our Council in May 2010 on the same day that 14 years of Tory government began. Those have been miserable years of austerity for all local government. Now we have the prospect of better times ahead for the people we represent.

10 July 2024 @Clarekarma1: Who do you represent? Tenants are ignored by staff in Islington council when contacted? I've been ignored by yourself? Familys left in mouldy homes ,with rodents running around. Childrens educations ruined. When we complain we get threatened with court

10 July 2024 @Paul_Convery: Sorry Clare, I’m not ignoring you. I represent Caledonian ward residents. I’ve helped in the past and I can help now. But you live in Barnsbury ward and your daughter is in Finsbury’s Park ward. I’ve forwarded information to Cllrs in those wards.

You’ve sent pictures by social media to me and, when I asked whose home and you clarified, it is your daughter’s I’ve asked Finsbury Park Cllrs to help and told you so. I am happy to help further. We do a Cllrs “surgery” this Saturday at Jean Stokes, come along and talk further?

10 July 2024 @Clarekarma1 I appreciate your help Paul. They where contacted and Mike and Ian IGNORED email. My daughters mould has been covered up with paint....3 times. She been threatened with court AGAIN when she complained? No surprise below

11 August 2024 @Paul_Convery: As I said on 10th July, I have a face-to-face “surgery” session, 2nd Saturday of each month at Jean Stokes, let’s see if I can help?

11 August 2024 @Clarekarma1: Hi Paul when is next one? I looked online says closed for August. Thanks

11 August 2024 @Paul_Convery: 2nd Saturday of the month

26 October 2024 “After agreeing to fight alongside Hackney renters, we are once more asking: "WHERE ARE YOU, SEM?" Labour speak a big game but again and again renters see no change. We are left living in unsafe and dangerous housing while landlords face zero accountability.” ;

“Join us in demanding that @Semakaleng meets with us again and renews her commitment to our members! @mayorofhackney @Meg_HillierMP @HackneyAbbott @LabourHousingNW @MayorofLondon @HackneyLabour @hackneygreens @ZoeGarbett @HackneyIndSG” 28 October 2024, Sem Moema “Officers have been investigating these cases which are complex. Had hoped to have them resolved but I’m of course happy to meet to update following correspondence to residents” 30 October “Thank you for responding. In July you committed to meet us every 2 weeks to resolve the severe disrepair faced by Luz, Felegu, and their children.Since September their situation has worsened, but you haven’t replied to our emails.” “We will forward you our latest email with a request for an urgent meeting with you & James Goddard.”